Zens AI pricing starts with a useful free workspace, then scales with the resources that shape support quality: customer sites, team seats, AI actions, knowledge, history, and operational controls. Every plan includes the identity-aware inbox, so your team can connect a conversation to the customer, account, page, and product context behind it.
Free includes 20 one-time AI actions and 3 screenshot uploads for the lifetime of the workspace. These trial allowances do not reset each month.
FULL COMPARISON
The AI customer support pricing table below uses the live workspace configuration shared by this page and connected AI product limits. When an administrator changes an enforcement-backed limit, the comparison and server-side access rule change together.
| Resource or capability | Free | Starter | Growth | Business |
|---|---|---|---|---|
| Customer sites | 1 | 2 | 5 | 20 |
| Full seats | 1 | 3 | 8 | 20 |
| Read-only collaborators | 0 | 3 | Unlimited | Unlimited |
| Conversations / month | 100 | Unlimited | Unlimited | Unlimited |
| Data history | 7 days | 90 days | 365 days | 730 days |
| AI actions | 20 lifetime | 300 / month | 1,500 / month | 5,000 / month |
| Screenshot uploads | 3 lifetime | Unlimited | Unlimited | Unlimited |
| Knowledge pages | 10 | 100 | 1,000 | 5,000 |
| Business monitors | 3 | 10 | 50 | Unlimited |
| Session recording | — | — | Included | Included |
| Slack / Webhook | — | — | Included | Included |
| API / MCP | — | — | — | Included |
| SSO and audit logs | — | — | — | Included |
| Remove Zens AI branding | — | Included | Included | Included |
| Priority support | — | — | Included | Included |
HOW BILLING WORKS
Zens AI customer support pricing is workspace-based. Full seats are for people who reply, assign conversations, manage knowledge, or change settings. Read-only collaborators can inspect conversations and reports without consuming a full seat. Visitor tracking and live conversations stay available on every AI support plan; rolling data history controls storage, while AI and screenshot allowances are measured independently.
A new workspace receives one site, one full seat, 7 days of data history, 10 knowledge pages, 20 lifetime AI actions, and 3 lifetime screenshot uploads. Visitor tracking and live conversations do not stop at a monthly visitor threshold. The one-time AI and screenshot allowances let a team test grounded replies and visual troubleshooting without creating a permanently subsidized AI workload.
Starter, Growth, and Business annual prices equal ten monthly payments. Starter is $290 per year, Growth is $790, and Business is $1,990. Monthly AI limits still reset each calendar month; paying annually changes the invoice schedule, not the usage period.
Owners, maintainers, and support teammates use full seats because they can act on customer conversations and AI workflows. Read-only collaborators have a separate allowance. This keeps product, success, and leadership close to customer evidence without forcing every observer into the same paid-seat model.
All plans can inherit key task and account data from the business system. Higher tiers increase history and monitoring capacity, while Growth adds session recording and Slack or webhook workflows. Business adds API, MCP, SSO, audit logs, and governance for larger organizations.
PLAN GUIDANCE
The best AI customer support pricing decision is based on how your team works now, with enough headroom for the next stage. You can start on Free, preserve the same workspace, and upgrade when collaboration, history, AI volume, or governance becomes the constraint.
Choose Free when one founder or operator is installing the widget and testing identity-aware support on a single site. The 20 AI actions and 3 screenshots are lifetime trial credits, not monthly quotas. Ten knowledge pages are enough to test whether answers use your real product material.
Starter suits a small SaaS team supporting up to two sites. It includes three full seats, three read-only collaborators, 90 days of history, 300 AI actions per month, unlimited screenshots, and 100 knowledge pages. It is the practical first paid tier for daily customer conversations.
Growth is recommended when support affects onboarding, activation, or paid conversion. Eight full seats, unlimited collaborators, five sites, 1,500 monthly AI actions, one year of history, session recording, Slack, webhooks, and 50 monitoring rules give cross-functional teams room to operate.
Business fits organizations managing up to 20 sites and 20 full seats. It includes 5,000 monthly AI actions, two years of history, 5,000 knowledge pages, unlimited monitors, API and MCP access, SSO, and audit logs. Contact sales when procurement, security review, or rollout design is required.
QUESTIONS
No. Registration grants 20 AI actions and 3 screenshot uploads once for the lifetime of the workspace. Using the full allowance does not create a new grant next month. Paid AI limits reset monthly, while paid screenshot uploads are unlimited in the recommended configuration.
An AI reply, reply draft, summary, translation, regeneration, greeting generation, or other successful model-assisted task counts as one action. A failed request is returned to the allowance. The counter lives on the workspace owner, so creating another site does not duplicate the quota.
A full seat can reply, assign work, edit knowledge, and maintain support settings according to its role. A read-only collaborator can review customer conversations, reports, and account context but cannot send replies or change operational configuration.
No. Annual billing gives the equivalent of two months free, but monthly AI allowances continue to reset monthly. Visitor tracking and live AI support conversations have no monthly visitor cutoff. Data retention is a rolling history window, and lifetime Free allowances never reset.
Yes. Plans belong to the workspace owner. Sites, identities, conversations, and installation keys remain in place when the subscription changes. New limits take effect from the authoritative pricing configuration without requiring a new client integration.
Zens AI can receive important account, billing, and product-task data from your business system. Each plan has a monitoring-rule allowance. Growth and Business add deeper history and workflows; Business also provides API, MCP, SSO, and audit controls for governed integrations.
Create a free AI support workspace, connect one site, and test live conversations with identity, knowledge, and one-time AI credits. Upgrade only when the AI support operation needs more capacity.