Shopify support that knows what shoppers are looking at
The Zens AI Shopify customer support app adds multilingual AI answers, live product-page context, and conversations visible in Shopify admin through a theme app extension—without editing Liquid theme files.
The first release requests no Shopify customer, order, discount, product-admin, or theme-file access.
North & Pine
Hand-finished travel tote
$128 · In stock
This tote is in stock. Want a size comparison or help finding the best carry-on option?
Built for real shopping questions
More than an isolated chat bubble
A generic widget sees only the message. The Zens AI Shopify app also receives the current template, page title, product, collection, public price, availability, and cart count, so your team does not need to begin with “Which item are you viewing?”
Answer common questions around the clock
Zens AI answers from the current public page and product context. When shipping, returns, or order information is unavailable, the agent should acknowledge that rather than invent an answer.
Understand the product in view
The Shopify app sends the current public product, collection, price, availability, and cart item count as page context. Support answers can stay grounded in what the shopper is considering right now.
Continue in the shopper’s language
One Shopify customer support entry point can handle English, Chinese, Japanese, French, German, Spanish, and more. Merchants can review their store’s conversations and attachments inside the Shopify app.
Four steps to storefront support
From install to the first Shopify conversation
- 01
Install the Shopify app
Install Zens AI Customer Support from the Shopify App Store. The first release requests no customer, order, or product-admin scope.
- 02
Prepare the support agent
Open the app in Shopify admin. Zens creates a separate support site and AI agent for this store, with no extra registration or Site ID entry.
- 03
Activate the theme embed
Select Activate in theme, enable Zens AI customer support in the theme editor, choose launcher and public product-context settings, then save.
- 04
Verify on the live storefront
Send a test message from a real product page, then return to the Shopify app to review this store’s conversation.
Small permission surface
Solve storefront support before asking for private data
Apps that provide catalog search, personalized recommendations, and private order tracking need broader data access. The first Zens release chooses a narrower boundary: the theme extension uses context already rendered by Liquid on the public storefront. It receives no Shopify Admin API token and reads no customer email, address, order history, or discounts.
That boundary lets merchants validate AI answer quality and shopping conversations first. This release does not provide human handoff or private order lookup; future order features will require appropriate permissions, privacy review, and customer verification.
What this release does
- Loads the Zens SDK through a Shopify Theme App Extension.
- Shares public page, product, collection, and cart-count context.
- Provides multilingual AI answers and shows this store’s conversations in the Shopify app.
- Disables session recording in the Shopify release.
- Verifies Shopify-required privacy webhooks with a signed HMAC.
Shopify app questions
What to know before launch
Does the app edit Shopify theme code?
No. Zens uses a Shopify Theme App Extension. Merchants can preview, enable, or disable the app embed in the theme editor, and Shopify removes the extension when the app is uninstalled.
Does it work with vintage themes?
Yes. Shopify app embeds support vintage themes and Online Store 2.0. They cannot render on checkout-step pages, so the support launcher covers product, collection, home, and content pages.
Is visitor data used to train models?
Zens does not sell Shopify integration data to advertisers or use Shopify data to train general AI models. Store owners remain responsible for the notices and consent choices required in their markets.
How does Zens learn store policies and product knowledge?
This release uses the public page and product context the shopper is viewing. It does not automatically sync store policies or the full catalog. Keep shipping, returns, and sizing information clear on public pages and test whether the agent answers accurately; it should not guess when information is absent.
How do free access and paid plans work?
Each installed store can start free with one AI support agent, subject to the current Free plan limits for conversations and AI usage. The Shopify app does not redirect merchants to a separate Zens checkout. When paid plans become available, merchants will view, change, or cancel them through Shopify admin. Zens will grant paid features only after verifying the Shopify subscription on the server. Paid plans are not available for purchase yet.
Can it look up a private order today?
No. This release has no order or customer scope and no human handoff, so it does not claim to know private order status. Secure order lookup requires separate protected-data approval and customer verification.
Ready to connect a Shopify storefront?
Install the app and Zens prepares a support agent for the store; then activate the theme embed.